Returns Policy

YOUR RETURNS POLICY

Items must be returned within 14 days of the date shown on the dispatch note.

Items must be unworn and unwashed with original tags still attached.

Earrings cannot be returned for health and hygiene reasons.

HOW LONG DO I HAVE TO RETURN AN ITEM?

You may return unsuitable items within 14 days of the date shown on the dispatch note. 

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded within this time, please contact us with the proof of postage information from your return carrier receipt and we will check this out for you. 

We recommend that all returns be sent with tracking postage, unfortunately we can not be held liable for items lost in transit.

HOW CAN I TRACK THE STATUS OF MY RETURN?

As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.

HOW DO I RETURN AN ITEM?

Please contact us at sales@closetfashion.co.uk with your order reference to advise of us of your return and we’ll send you our returns address.